Are you in need of a solid windshield repair?
30% of auto insurance claims involve windshields. Unfortunately, it can be incredibly easy to sustain damage to your windshield, even if you drive carefully and in moderately trafficked areas.
Luckily, it is possible to repair virtually any cracked, broken, or otherwise damaged windshield. A professional windshield repair service can ensure that you’re whizzing down the highway with sparkling new glass in no time!
It can be tough locating the right provider for auto window repair. In this post, we’ll discuss what you can do to find the best repair service in Phoenix!
1. Check With Your Insurance Provider
The first place to begin when dealing with windshield damage of any kind is your insurance provider.
Most auto insurance plans do not automatically cover glass damage–in fact, some drivers have to choose whether or not they wish to cover glass damage in their plan. At the very least, you may have a specific deductible associated with glass repairs.
Contact your insurance provider to confirm what kind of coverage you are eligible for and/or what deductible you may be facing.
If you have some sort of coverage, check to see which services your provider recommends. Some plans will only permit repairs at select, “in-network” shops. In many cases, an insurance representative will have to come to inspect your vehicle first before you can initiate repairs.
Build your list of eligible service shops, if applicable. You may also wish to ask your insurance representative what he or she recommends in terms of repair services.
2. Ask for Referrals
If you aren’t limited in your service shop options by your insurance plan, ask friends and family members for referrals.
Word of mouth can, in many cases, be the ultimate way of locating the best windshield repair service in Phoenix–or anywhere, for that matter.
If a colleague recently got in an auto accident, ask her where she took her vehicle to get serviced.
Some auto service shops that don’t provide windshield repair services may also be able to point you in the direction of a reputable shop.
When you do receive referrals, ask these individuals why they would recommend a specific shop. Pay attention to any referrals that emphasize the quality of glass repair work, timeliness of repair, and staff professionalism.
3. Browse Consumer Reviews
One of the best ways to ensure you’re entrusting your vehicle into the right hands is to browse consumer reviews.
In this digital age, it’s possible to find extensive reviews for practically any product or service in your area. We recommend beginning with Yelp, a catch-all platform for reviews, and following up with Google and/or Facebook reviews.
Look for service companies with extensive positive reviews, but also prioritize shops with many recent reviews. Sometimes shops will change management, and it’s important to ensure you are getting the most accurate presentation of the services provided.
Most of these review platforms will also likely direct you to the service shop’s website itself. Prioritize the shops that do have websites, as sites can be an indication of a shop’s commitment to its customers and reputation in the industry.
You may also wish to ensure that the shops you’ve discovered are registered on the Better Business Bureau. It’s also possible for consumers to review companies and services on the BBB.
4. Contact Potential Repair Services
It’s important to select a windshield repair service that will attend to all of your needs, and not just customer service needs. If it is not evident from their website itself, contact potential repair services to ask about their capacity to fix your specific windshield.
Not all windshields are created equal. Depending on the make and model of your vehicle, your windshield may be crafted of a certain grade and thickness of glass. Still others may be edged or tinted. Or, you may want to upgrade your existing windshield in the repair process!
Contact repair services and ask about their ability to replace or repair your vehicle’s windshield. Ask representatives to elaborate on their repair process.
How long will your vehicle be in the shop? Do they have any shop-specific policies? Where do they source their glass? Do they enable upgrades? Do they offer warranties?
Be thorough when asking questions. If you have the luxury of time, drop by the shop itself with your vehicle to inquire about the process of repairing your windshield.
These questions can be revealing in many ways. Some shops may not be able to handle your auto glass repair needs. Others may not meet your standard of customer service, for example.
Only choose the shop that makes you feel good on all levels!
5. Be Wary of Hidden Fees
Just because the automotive industry is extensive doesn’t mean that all service shops are reputable. Some repair services will charge a variety of fees for glass repair work. In some cases, these fees will be “hidden.”
It can be hard to identify these shops right off the bat. However, consumer reviews can be very telling in this regard. Asking about fees upfront can also clarify the absence (or presence) of hidden costs.
In general, don’t sign anything until you are absolutely clear on how much you’ll be paying for repair services. This is especially important if the repair work will not be covered by your insurance plan or if you have to reach a certain deductible ahead of time.
Finding a Windshield Repair Service
Locating a professional windshield repair service can be difficult, especially if this is the first time that you’ve needed auto glass repair work. However, with the right research, it is possible to find a shop that can address your windshield repair needs.
Contact your auto insurance provider before you pull up to the first service shop you see. Some providers may not cover glass repair; others may only permit repair work from certain shops.
Gather referrals for service shops from friends, colleagues, and family members. Browse customer reviews and be sure to consult shops over the phone or in person to get a sense of what the repair process will involve.
Be sure to avoid scams and hidden fees by doing your research well!
Dealer Glass Company has an A+ rating on BBB and has frequently been voted Phoenix’s best for glass repair work. Learn more about the lifetime warranty we offer here!